Practice management for NHS primary care
Everything your practice runs on,
in one calm place.
Staff, leave, rotas, compliance, training, policies, CQC governance and appraisals — together in one modern platform, with AI built in to verify evidence, answer questions and keep your practice inspection-ready.
Built for PCNs and the practices within them.
Practice compliance
One platform, the whole back office
Every part of running a practice, working together
No more juggling spreadsheets, a separate eLearning login and a policy folder. IPCN brings the people side, compliance and CQC governance into one place — and the modules talk to each other.
Staff records
Contracts, line management, emergency contacts and documents — a complete record for every team member.
Annual leave & absence
Pro-rata allowances, bank holidays and sickness worked out for you, with approvals in a click.
Rotas & scheduling
Skill-aware scheduling that only offers people who are free and qualified, with self-booking and cover.
Compliance
DBS, registrations and documents tracked with renewal reminders and AI evidence checks.
Training (CSTF)
Mandatory training mapped to the Core Skills Framework, with IPCN's own accredited eLearning and certificates verified by AI.
Policy library
Adopt NHS policy templates, publish them, and track read-and-understood across the team.
CQC governance
Significant events, complaints with an automatic KO41b return, safety alerts and a risk register.
Appraisals
An annual cycle that pulls in each person's live training, compliance and policy status.
Recruitment
Vacancies, a public careers page and web application forms that flow straight into your pipeline.
Alom AI
An assistant that answers from your data, verifies evidence, and flags policies that need updating.
Rota & scheduling
Build the week once — IPCN fills the gaps and counts the cost
Drag a name onto a slot, or let staff pick up open shifts themselves. The rota knows who's on leave or out of date, so it never offers someone who can't work. When a gap opens, eligible staff hear about it by WhatsApp or email.
- ✓Only offers people who are free and qualified
- ✓Cover, swaps and self-booking built in
- ✓Contracted hours separated from overtime
- ✓Coverage at a glance, with the value of every gap
On WhatsApp
Run the everyday admin from the app your team already opens
Approve leave with a tap, grab or confirm a shift, update a compliance document by sending a photo — right inside WhatsApp, with no new app to learn. Built on the official WhatsApp Business Cloud API, opt-in for each person, and never used for patient data.
- ✓One-tap leave approvals
- ✓Grab and confirm shifts from chat
- ✓Compliance by photo — AI-checked
- ✓Opt-in, admin only — never patient data
Policies & CQC governance
Inspection-ready, without the scramble
Adopt NHS policy templates and track who's read them. Log significant events and complaints with a KO41b return that builds itself. Distribute safety alerts, keep a risk register, and see one live readiness view that pulls policies, training and governance together.
- ✓Policy library with read-and-attest tracking
- ✓Complaints with an automatic KO41b return
- ✓Safety alerts and a risk register
- ✓One cross-module CQC readiness snapshot
AI built in
An assistant that actually knows your practice
IPCN's AI works from your own data. It reads an uploaded certificate and checks it's the right person, type and still in date. It reviews a policy and flags what's out of step with current guidance. And it answers staff questions grounded in your practice — not the open internet.
- ✓Verifies training and compliance evidence as it arrives
- ✓Reviews policies for currency and CQC gaps
- ✓Answers questions from your own data, with guardrails
One platform for the whole practice
People, compliance, training and CQC governance — working together, with AI built in, so your team spends less time on admin and more on patients.